Amazon is hiring work-from-home customer service agents in the following states: Delaware, Kansas, Kentucky, New Hampshire, New York, North Dakota, Oregon, Washington (state) or West Virginia.
Working from your home, you will lead and develop a team of 20-25 virtual customer service associates. You will be carrying out supervisory responsibilities in accordance with Amazon.com’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
Basic qualifications include:
- Bachelor’s degree
- 2+ years people management experience
- Project Management experience
- Direct experience in Contact Center Operations (Customer Service, Sales, or Collections)
Preferred Qualifications include:
- MBA or similar strongly preferred
- Knowledge of Six Sigma/Lean Processes
- Strong communication and leadership skills
- Ability to be flexible in shift assignments and work areas
- Able to work in an ambiguous, ‘internet-speed’ environment
- Absolute passion for ensuring a great customer experience with every contact
- Exceptional skills in data manipulation and analysis
- Ability and desire to relocate to take advantage of future growth opportunities
- Prior experience with managing hourly and salaried employees in a virtual environment
Amazon offers comprehensive health care, 401(k), and restricted stock units.
You can apply with Amazon here.
