American Express hiring work at home customer care agents now. These are full-time telecommute positions for people that can work the third shift – hours are 11:00pm- 7:30am Eastern Standard Time.
How Much Does American Express Pay?
According to their jobs details, you can earn an average of $15.73 – $20 per hour or more based upon prior work experience and performance on the job as an American Express Home Based Customer Care Professional. They also offer retirement programs, along with comprehensive medical, dental and vision plans.
What Are American Express At Home Customer Care Agent Requirements?
Basic requirements you must meet to apply for this job include:
4 year college degree or 4 years of customer service experience
A Passion for serving customers with proactive solutions that grow relationships
Proven exceptional listening and relationship building skills
Effective and accurate decision-making skills
Strong verbal communication skills including active listening
Proficiency in keyboarding and navigating a windows environment
Effective PC troubleshooting skills
Ability to work 3rd shift schedule: 11:00pm- 7:30am ET
Preferred requirements include:
Experience working from a home office as part of a virtual team
Sound understanding of credit card practices/terms
Experience working in a hospitality, financial, insurance, or banking service industry with a passion for building customer loyalty
Demonstrated successful sales experience that is oriented to the customer’s needs
Experience providing service through a specific channel such as phone, email, chat or previous work at home agent experience
Technical Requirements (You will need to have this equipment in your home office before starting work)
Dedicated High Speed Internet line with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed). High Speed dedicated lines (personal use is prohibited during business hours)
Business class service preferred where available
Dedicated and separate analog landline phone (no VOIP – voice over internet protocol) for training and production calls. (e.g. Magic Jack, Vonage, etc.). Modem preferred (vs. a wall jack) where available. (personal use is prohibited during business hours)
Important Notes:
You should be aware that you will be working 40/hours a week – with a set schedule – and weekend shifts are required.
You will receive paid training at home, and the schedule for the training is Monday – Friday 3pm-11:30pm ET. You must be available for all training,
American Express Customer Service is open 24/7 via phone – so you will need to be flexible if your hours should change depending on their need.
American Express is hiring for these at home jobs now. You can learn more and find out which states they are hiring in by visiting their website here.
